Frequently Asked Questions (FAQ)

At Tresado, we believe in clarity and transparency. Below are answers to common questions regarding orders, shipping, returns, security, and more.
Still have a question? Don’t hesitate to contact us.

General

Where is Tresado located?

Tresado is based in the Netherlands. Our webshop and services comply with Dutch law and European regulations.

How can I contact Tresado?

You can reach us by email at info@tresado.com. We aim to respond within 48 hours.

Orders

How do I place an order?

Very simple:

  1. Add your favorite products to your shopping cart.
  2. Proceed to checkout.
  3. Enter your details and complete the payment.

Can I cancel my order?

Yes, as long as your order has not yet been shipped. Please email us as soon as
possible at info@tresado.com.

Shipping

What are the shipping costs?

Shipping fees are calculated based on the destination and the weight or size of your order. You will always see the final shipping cost before completing your payment.

How long does it take to receive my order?

  • Netherlands: 3-5 business days.
  • Europe: 5-10 business days.
  • Rest of the World: 7-21 business days.

Do I need to pay customs or import duties?

If you're ordering from outside the EU, your local customs office may charge import duties or taxes. These are the buyer’s responsibility.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to follow the delivery progress.

Returns and Refunds

What is your return policy?

You have 30 calendar days to return an item. Items must be unused, undamaged, with tags still attached, and returned in their original packaging.

How do I start a return?

Send us an email at info@tresado.com. We’ll provide you with return instructions and a label if applicable.

Who pays for return shipping?

  • If the item is faulty or incorrect: we cover the return shipping.
  • If you're returning for personal reasons (e.g., changed your mind): return shipping is at your expense.

When will I receive my refund?

Once we've received and inspected your return, your refund will be processed within 10 business days. Haven’t received it after 15 business days? Let us know.

Cookies and Privacy

Does Tresado use cookies?

We use cookies to:

  • Remember your preferences (e.g., language or cart items).
  • Analyze and improve website performance.
  • Display personalized advertisements (with your consent).

You can adjust your cookie settings at any time via the Cookie Settings on our website.

How do you protect my data?

Your data is transmitted securely using SSL encryption and is only accessible to authorized staff.

Are my payment details stored?

No. Payments are handled through certified and secure payment providers. We never store your card or payment details on our servers.

Warranty and Products

Do your products come with a warranty?

Yes. All our products are covered by a 2-year legal warranty within the EU. If a product is defective, please contact us.

Can I exchange a product?

Yes. Submit a return request first. Once approved, you can place a new order for the item you want.

Which products cannot be returned?

  • Personalized or custom-made items.
  • Personal care or beauty and hygiene products.
  • Perishable goods like food or flowers.

Security

Is my order secure?

Yes. We use advanced security protocols, including SSL encryption, and work only with PCI DSS-compliant payment providers.

What happens in the event of a data breach?

If a data breach occurs, we will:

  1. Notify the Dutch Data Protection Authority within 72 hours.
  2. Inform affected customers
    and advise on protective measures.

Disputes and Complaints

What should I do if I have a complaint?

Send your complaint to info@tresado.com. We treat every message seriously and aim to respond within 48 hours.

Can I file a dispute externally?

Yes. If you live in the EU, you can submit a complaint via the official EU Online Dispute Resolution platform (ODR).

Other Questions

I haven’t received my order. What should I do?

Check your tracking code first. If there’s still no update within the expected delivery window, email us and we’ll help resolve it.

Does Tresado offer eco-friendly shipping options?

Where possible, we use recyclable packaging and collaborate with carriers that offer sustainable delivery solutions.

Want to discuss something else or have a unique situation?

Email us at info@tresado.com — we’re here to help.

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